Terms & Conditions

Booking Terms & Conditions

The terms and conditions of HOLIDAY/ SHORT-TERM LETTING are as agreed by all parties, and by the primary Guest submitting this agreement each party acknowledges and accepts these terms and conditions. An infringement of any of the prescribed terms and conditions may result in the landlord exercising the right to terminate the tenancy without notice, refuse to give out a key for a property, enforce a monetary penalty or amend a rental amount at any time.

The persons named in this form, must be the only persons residing at the property and understand they are responsible for actions for the group and accountable for each and every individual. The property is let for HOLIDAY/ SHORT-TERM LETTING and only for the period agreed by all parties and stated on this booking form for the maximum number of guests per bed of the property booked. Exceeding maximum numbers/ allowing guests other than those named on this form will render the Guest liable to cancellation of the booking immediately and forfeiture of any rental monies and bond monies.

Office Hours

Mon – Fri: 9.00am – 5.00pm
Sat & Sun: By appointment

Arrivals

Your booking commences at 3pm on the confirmed date of arrival, keys to be collected from key safe at property or from our office within business hours as instructed on pre-arrival message.

Departures

The property must be vacated by 10am sharp on the date of departure unless you have arranged and paid for a late check out. Keys to be returned to the key safe/office immediately following vacating. Late departures will be charged a fee of the nightly rate and will be taken from the security bond.

Bookings

All bookings and tariffs are subject to change without notice, bookings are not confirmed until this form is completed and signed, all bookings and deposits, including booking fee of $77, received are subject to the landlords’ approval and receipt of deposit monies. Payment of 50% of the full tariff is required to secure the booking. Within 60 days the balance of the full rental tariff is payable. Keys will not be issued unless all monies are paid and completed and signed Bond Authority form has been received.

This property has age restrictions no bookings to be made by guests under the age of 25 years.

Cancellations

Bookings cancelled at least 30 days prior to check in will receive a refund less the 2% credit card surcharge and administration fees of $110.00.

Guests that cancel bookings within 30 days prior to arrival forfeit the full deposit or tariff held, unless Getaway Property Management is able to find a replacement guest.

If the property is re-let an administration fee of $220.00 is incurred and the canceller will forfeit 10% of the gross rental tariff. The balance of the funds, less administration fees and credit card fees will be refunded within 14 days of approval via our Property Management Team.

No refunds will be given for reservations cancelled within 30 days of arrival.

If you choose to cancel due to COVID-19, the above cancellation polices apply. We encourage you to visit the Victorian State Government Department of Health and Human Services website for up to date travel information

All cancellations must be in writing to Getaway Property Management – holidays@getawaypm.com.au

If you have any further queries, please contact our team on 1300 131 129.

Bond Pre-Authorisation

The guest is to complete and sign a Bond Authority Form prior to the occupation date. This pre-authorisation acts as a security deposit for the length of occupancy. By signing this Bond Authority form the Guest agrees that funds may be deducted from their allocated credit card, after vacancy, without notice. Claims may include, but are not limited to any excess rubbish left at the property, any damage, breakages, loss or excessively soiled linen, loss of linen, damage to linen, excess cleaning required, un-necessary maintenance calls, if the property is found to be smoked in, un-clean BBQ, failure to check out on time, loss of keys, remotes or for telephone calls, internet use and or any other un-satisfactory items that are evident upon inspection.

Maintenance

The guest must immediately (within 24 hours) notify Property Management of any complaint or problem with the property, should there be one, and allow Getaway Property Management a reasonable amount of time to remedy the problem or find the guest suitable alternate accommodation if the problem cannot be resolved within a reasonable amount of time. The Accommodation Manager must use discretion in deciding the severity and outcome of the complaint or problem. Failure to notify Getaway Property Management will void any claim following the booking period and vacating the property does not constitute an adequate cause for the guest to be refunded.

Smoking

Smoking is not permitted inside any rental properties. The security bond may be forfeited should there be evidence of smoking inside; minimum $200 charge for fumigation, minimum $200 charge for collection of cigarette butts.

Pets

No pets are permitted unless otherwise arranged upon booking and must be kept outside. The security bond may be forfeited and used to fumigate and clean the property should there be evidence of pets.

$200 Fumigation
$150 Faeces collection

Parties/Noise Complaints

No parties or large entertainment groups are permitted at the rental property, including no Hens/bucks, weddings or schoolies. If a report is received from a neighbour, the police may be called, and this may result in your booking being cancelled immediately without refund of tariff or bond. If a complaint is lodged to local council a $800 charge will be withheld from your bond. If Getaway Property Management is required to make more than 1 phone call to request noise reduction $800 noise complaint charge will be deducted

Damage

The Guest is responsible for any damage, breakages or loss incurred during the period of occupancy. Costs associated with damage, breakages, excess cleaning or loss will be charged to the Guest and deducted from the bond together with $150 administration fee for Getaway Property Management.

Keys

The Guests are responsible for all keys/remote controls. Lost/damaged keys: At cost price.

Linen

Unless otherwise specified, Guests are to supply all bed linen including flat and fitted sheets, pillowcases, bath and beach towels and tea-towels. Alternatively, linen and towel hire is available based on location and can be arranged at least 4 weeks in advance by the managing agent. At the end of the occupancy period all hired or provided linen must be placed in the laundry bag provided and left in the bathroom of the property. The cost for excess laundering or damage or missing linen will be subject to current professional laundering costs and charged accordingly to the security bond.

Cleaning

It must be reported to the managing agent immediately should the property be found unclean. It is the Guest’s responsibility to leave the property in the same condition in which it was received. This includes removing any food from the pantry, drinks from the fridge and for the removal of all rubbish. Although we endeavour to have the property insect and cobweb free, please be aware that the Mornington Peninsula & Gippsland regions can experience an influx of insects especially in the warmer months. Excess cleaning is charged to the Guest at $100 per hour.

Rubbish

In areas where garbage collector’s empty bins once per week, recycle bins are emptied every second week. Bins must be placed at the kerb upon departure or early on collection dates are at each property. Otherwise follow the instructions at the property.

Rubbish bags left on the nature strip will not be picked up by the garbage collectors; it is the Guests responsibility to remove all excess waste and ensure that bins are left out to be emptied. Please ensure all bins are left out the night before you leave the premises, or if bin night falls during your stay please ensure bins are put out. Bins left overflowing with garbage, or any excess rubbish left at the property will incur a fee of $50.00 per bag and will be deducted from security deposit. If bins are found full, it must immediately be reported to the agent at the commencement of your stay.

Inspections

The Agent/Landlord or any person approved by the landlord may access the property at any time upon demand.

Personal Possessions

No responsibility will be taken by the landlord or agent for the Guest’s personal property, any personal items left behind will be returned and held at our office and for a period of 14 days, you will be contacted to collect but after this date the items will be disposed of.

Indemnity

The Guests/occupants indemnifies the agent against any liability which may result through loss, injury, being personal or proprietary suffered by any person where any injury, damage or loss has been contributed to or caused by any act or occasion of the Guest or his agent. The agent reserves the right to be sole arbitrators in the event of a dispute.

No responsibility will be taken by Grindstone Marketing Pty Ltd trading as Getaway Property Management for any misconception of a property where a booking has been made by email, internet, fax or telephone. We cannot be held liable for any actions of our landlords which may result in the tariff being increased prior to occupancy, we have no control over the property being altered by the landlord in any way prior to occupancy, we cannot control or be responsible for the property becoming un-available for letting prior to occupancy, we cannot control or be responsible for the property being sold prior to occupancy. In any of these instances we will endeavour to find an alternative property but cannot make any guarantees, nor can we assure you of being able to find a replacement property at short notice. Grindstone Marketing Pty Ltd trading as Getaway Property Management may reserve the right to retain the deposit should the guest cancel the booking and a replacement booking is not made.

Grindstone Marketing Pty Ltd trading as Getaway Property Management reserves the right to cancel the booking at any time.

Bond Charges

Extra charges which may apply but are not limited to:

Extra cleaning/and or putting away of crockery, cutlery pots, pans ect. – $100.00 per hour
Cleaning of BBQ – $200.00 Minimum
Evidence of smoking inside property resulting in necessary fumigation – $ 200.00 Minimum
Cigarette butt removal (indoor & outdoor) – $2000.00 Minimum
Evidence of a pet at a non-pet friendly property resulting in extra cleaning/ fumigation – $200.00 Minimum
Removal of any animal waste at a “Pet Friendly Property” – $200.00
Loss of Keys – At Cost
Damages and/or Breakages – At Cost
Telephone and/or internet access (when available) – At Cost
Removal of excess rubbish $50.00 per bag

NOTE: Bins will not be collected if they are overflowing, nor will bags be collected. Please take any excess with you or contact our office to arrange payment for removal

Emergency call out, when it is of guests own fault. $500.00 per hour

Please report any breakages or damage to our team within 12 hours.

Thank you for your understanding, we hope you enjoy your stay.

Online Registration

To gain access to the property all guests must complete a mandatory online registration form prior to checking in. By completing and submitting this online registration form, you agree to our terms and conditions and confirm the information provided is truthful and not misleading.

To process your registration, you must provide a valid photo ID (e.g. passport, driver’s license) and a copy of the payment card used for the booking.

All information will be upheld with the upmost security and held in accordance with our privacy policy until departure.

It is the responsibility of the Guest to provide accurate and complete information; false or misleading information may result in cancellation or penalisation of your booking.