{"id":891,"date":"2021-07-11T01:23:48","date_gmt":"2021-07-11T01:23:48","guid":{"rendered":"https:\/\/development.neiko.com.au\/getawaypm\/?page_id=891"},"modified":"2023-08-16T09:12:08","modified_gmt":"2023-08-15T23:12:08","slug":"help-centre-guest","status":"publish","type":"page","link":"https:\/\/getawaypm.com.au\/zh\/help-centre-guest\/","title":{"rendered":"\u5e2e\u52a9\u4e2d\u5fc3 \u2013 \u8bbf\u5ba2"},"content":{"rendered":"\t\t
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Guest Help Centre<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Contact information<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Monday to Friday 9am \u2013 5pm
Saturday and Sunday \u2013 By appointment
After hours emergencies \u2013 0447 733 608 – SMS ONLY<\/b>
Email \u2013 holidays@getawaypm.com.au<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Your reservation<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat time can I check in?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Your booking commences at 2pm (3pm during super peak periods) on the confirmed date of arrival, keys are to be collected from key safe at property or from our office within business hours as instructed on pre-arrival message.<\/p>

We do not allow early check in to properties as we have to allow our clean team enough time to ensure the property is cleaned to our COVID safe standards.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat time do I have to depart the property?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The property must be vacated by10am sharp on the date of departure unless you have arranged and paid for a late check out. Keys are to be returned to the key safe immediately following vacating. Getaway PM are super strict on a 10am checkout as we have cleaners and property managers booked on your day of departure to ensure the property is left in good order, clean and COVID safe for the next guest arrival.<\/p>

If cleaners arrive at the property and see a car present at the property, they will not come to the door and call out fees will be applicable to your booking. Late departures will be charged a fee of $550.00. This will be taken from the security bond OR Credit card as part of our terms and conditions.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I change a reservation for a place to stay?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

If you\u2019d like to make a change to a confirmed reservation, you can submit a change request to Getaway Property Management by emailing\u00a0holidays@getawaypm.com.au<\/a><\/p>

If Getaway Property Management agrees to the changes, they will be applied automatically, and you\u2019ll be charged if necessary. Any change in price will be shown before you confirm the request.<\/p>

If the request is declined or you do not receive a response, your reservation will stay the same.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I add or remove guests on my itinerary?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You can add or remove guests from your reservation prior to checking in, but you cannot change the guest count once your reservation has started.<\/p>

Contact our friendly team if you have any further queries, we are always happy to help.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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If your booking has commenced and you would like to extend the length of your reservation, simply submit a request using our guest contact form. Once your booking extension request is accepted, your reservation will be updated and your payment details on file will be charged.<\/p>

Please note daily property rates are variable based on fluctuations in demand and seasonal factors.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t