How do I list my property with Getaway Property Management?

List your property for holiday www.getawaypm.com.au/listyourproperty Make contact with our expert team on 1300 131 129 Or via email holidays@getawaypm.com.au

When will photography take place?

Once we have a signed management agreement, professional photography will take place within 7 days.

Who will be my main contact at Getaway Property Management?

Getaway Property Management employees are all experts in their field. We pride ourselves on providing training to all staff.

What if I need to use the property myself?

Your property manager will provide you with your own individual log in and password to our system. This will allow you to log in to our portal anytime to block out dates you would like to use the property. Using this system will ensure guests can not book at block out periods.

What else is in the owner portal?

So much! Its very exciting. Owners can view all upcoming bookings, live availability, statement history, report maintenance, maintenance history, guest history.

What if I need to cancel an owner reservation?

Simply log into your owner portal and cancel your booking. This will open up the availability to prospective guests across all booking platforms.

How do I complete maintenance at my property?

You can advise your property management team via your owner portal OR via phone for emergencies 1300 131 129.

What will be my nightly tariff?

Your nightly Tariff for all seasons will be agreed upon at time of listing.

Owners are paid once per month. We make the payment to owners once all trades and cleaning invoices have been accepted in the system by our accounts team. Owner payment should appear in your bank account within 10 business days after end of month. Owner statements will be uploaded to your owner portal at this time.

Who will pay the cleaners?

If you are on our Exclusive OR Deluxe Management plan Getaway will manage all your cleaning invoices. You will see these both in your owner portal and on your end of month statement.

Will I receive a monthly statement and end of financial year report?

Yes, of course. Statements are uploaded to your owner portal and end of month. End of financial year reports are uploaded once roll over has occurred.

Is my property checked once the guests depart?

If you are on our Exclusive OR Deluxe Management plan, your property will be checked by a Getaway contractor OR team member.

What happens if a guest damages my property?

All guests must report damage to our office within 24 hours of it occurring. Our team will contact you immediately if your property has been damaged in anyway. We will then put in place the necessary plans to have the damages repaired and manage guest claims.