Do we have to clean properties before we leave?

It is stated in the Terms and Conditions that it is required that the Guest leave the property in the way it was received, in a clean and tidy manner upon departure. This includes washing dishes, emptying the dishwasher, cleaning the BBQ, sweeping the floor and taking all rubbish out of the house and putting […]

What if we leave something behind?

There is an administration fee for our Hospitality team to collect items from a property, and it is the Guest’s responsibility to arrange postage. If our housekeepers bring lost property to our office, it will be stored for a two-week period, then donated.

What should we bring?

Some properties do not provide linen; therefore, you will need to bring sheets, pillow covers, bath towels, tea towels and beach towels. Alternatively, we can arrange linen hire at a cost for you. Also, you will need to bring perishables like dishwashing liquid, toiletries and toilet paper, etc if you are staying for more than […]