We encourage you to keep your pets outside when holidaying with us. Some properties prefer pets outside whilst others are lenient. If you feel your pet should be inside, please discuss with our Hospitality team.
Please contact our Hospitality team immediately upon arrival so we can arrange cleaning. If there are any issues, please notify our team within 24 hours of arrival at the property so we can arrange a resolve in a reasonable time.
It is stated in the Terms and Conditions that it is required that the Guest leave the property in the way it was received, in a clean and tidy manner upon departure. This includes washing dishes, emptying the dishwasher, cleaning the BBQ, sweeping the floor and taking all rubbish out of the house and putting […]
There is an administration fee for our Hospitality team to collect items from a property, and it is the Guest’s responsibility to arrange postage. If our housekeepers bring lost property to our office, it will be stored for a two-week period, then donated.
Some properties do not provide linen; therefore, you will need to bring sheets, pillow covers, bath towels, tea towels and beach towels. Alternatively, we can arrange linen hire at a cost for you. Also, you will need to bring perishables like dishwashing liquid, toiletries and toilet paper, etc if you are staying for more than […]
Usually, check-out is at 10am, however, keep an eye out for our special deal of early check-in and late check-out!
In most cases, your accommodation has been vacated by previous guests that morning. However, please speak with our Hospitality team to organise.
Usually, check-in is at 2pm however keep an eye out for our special deal of early check-in and late check-out!
60 Days prior to your arrival.
Yes, 50% or more of the full tariff amount is required at the time of a confirmed booking.