GETAWAY COVID-19 – Cancellation Policy
Given the exceptional circumstances Victoria is currently faced with, Getaway Property Management are offering extra flexibility for all new bookings made directly to our management company.
Future reservations that are directly affected by COVID-19 restrictions will be entitled to one of the following options:-
- Free change of date up to 6 months in advance. Whilst no booking fees will apply, date change will be subject to availability and any difference in rate will apply.
- Free tariff cancellation when cancelled within 1 week of the Victorian Government announcement of restrictions or lock down. Guest refunds will be less credit card fee and $35.00 admin fee.
- Free cancellation for bookings made during a COVID-19 restriction time that will restrict the total number of guests outlined on your booking form from staying.
**Please note bookings made through any other booking platforms (Airbnb, Homeaway, Booking.com) will be subject to their extenuating circumstances policies.
Refund will be provided to guest within 10 business days of cancellation.
If you have any queries regarding our cancellation policy, please contact our team on 1300 131 129.
We look forward to welcoming you to your Getaway destination.